At u9play, your privacy is not an afterthought — it's a core part of how we build and operate our platform. This Privacy Policy explains exactly what personal data we collect from Filipino players, why we collect it, how we use it, and the rights you have over your own information.
Before reading the full policy, here are the six most important commitments u9play makes to every Filipino player regarding their personal data.
u9play does not sell, rent, or trade your personal information to third-party marketers or data brokers — ever. Your data is used solely to operate and improve your u9play experience.
All data transmitted between your device and u9play servers is protected by industry-standard 256-bit SSL encryption — the same level of security used by major Philippine banks like BPI and BDO.
Filipino players have the right to access, correct, and request deletion of their personal data held by u9play. Submit a data request anytime by contacting our support team.
GCash, PayMaya, BPI, BDO, and Metrobank transactions are processed through certified payment gateways. u9play does not store your full card or e-wallet credentials on our servers.
u9play only collects the personal data that is strictly necessary to provide our services, comply with Philippine regulatory requirements, and keep your account secure.
In the unlikely event of a data breach affecting your personal information, u9play will notify affected players promptly and take immediate steps to contain and remediate the incident.
Privacy Commitment: This Privacy Policy ("Policy") describes how u9play ("u9play," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of players and visitors ("you") who access or use the u9play platform at u9play.one. This Policy is issued in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (PDPA) of the Philippines, and its implementing rules and regulations.
u9play is the Philippines' premier online bingo hall and casino platform, serving Filipino players across Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond. As a platform that handles financial transactions and personal account data for millions of registered players, we take our data protection obligations extremely seriously.
This Policy applies to all personal data collected through the u9play website at u9play.one, any associated mobile applications, customer support interactions, and marketing communications. It applies to all registered players, prospective players who browse the platform, and any individual who contacts u9play for support or information.
By registering for a u9play account or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the u9play platform and contact us to close your account.
u9play collects personal data through several channels: directly from you during registration and account use, automatically through your use of the platform, and from third-party service providers where necessary. The categories of personal data we collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID details | Account registration, age verification (21+), KYC compliance |
| Contact Data | Email address, Philippine mobile number, city/province | Account communications, support, security alerts |
| Financial Data | GCash/PayMaya account reference, bank account name, transaction history | Deposit and withdrawal processing, fraud prevention |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Platform security, fraud detection, service improvement |
| Usage Data | Games played, bet amounts, session duration, bonus usage | Responsible gaming monitoring, personalization, analytics |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer support, quality assurance, dispute resolution |
u9play does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by applicable Philippine law or regulatory obligations (e.g., responsible gaming assessments).
u9play uses the personal data we collect for the following purposes:
Under the Data Privacy Act of 2012 (Republic Act No. 10173), u9play processes your personal data on the following legal bases:
u9play does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:
No Data Selling: u9play will never sell your personal data to data brokers, advertising networks, or any third party for commercial gain. This is an absolute commitment, not subject to exceptions.
u9play uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how you use our services.
The types of cookies u9play uses include:
You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the u9play platform. u9play does not use third-party advertising cookies or cross-site tracking technologies.
u9play retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. Our general retention periods are as follows:
Upon expiry of the applicable retention period, u9play will securely delete or anonymise your personal data in accordance with our data destruction procedures.
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by u9play:
To exercise any of these rights, please contact our Data Protection Officer at [email protected] with the subject line "Data Rights Request." We will respond within fifteen (15) business days of receiving your request.
u9play is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21 years, in accordance with Philippine gaming regulations. The minimum age to register and use u9play is 21 years old.
Minor Access Prohibited: If u9play discovers that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the data, and report the incident to the relevant Philippine authorities where required. If you believe a minor has registered on u9play, please notify us immediately at [email protected].
u9play implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:
While u9play takes all reasonable precautions to protect your data, no system is completely immune to security risks. We encourage all players to use strong, unique passwords and to enable two-factor authentication on their u9play accounts.
u9play primarily stores and processes personal data on servers located within or serving the Philippines. In some cases, data may be processed by our technology service providers in other jurisdictions. Where such transfers occur, u9play ensures that appropriate safeguards are in place, including:
u9play reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or regulatory requirements. When we make material changes to this Policy, we will:
We encourage you to review this Privacy Policy periodically. Your continued use of the u9play platform following the posting of changes constitutes your acceptance of the updated Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the u9play Data Protection Officer (DPO):
You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated. The NPC can be reached through their official government channels.
This Privacy Policy was last updated in May 2026 and is effective immediately upon posting.
u9play is built for Filipino players who want a safe, fair, and fun gaming experience. From live bingo to casino games and slots — your data stays yours. 21+ only. Play responsibly.